Common questions.
How is pricing calculated?
The instant quote tool itemizes setup, material, and finishing costs live as you build your specification. There's no lump-sum estimate — you can see exactly what changes the price before you commit.
What payment methods do you accept?
Wire transfer (3% discount) or PayPal. Wire instructions appear on your order page as soon as you submit the order.
Do you make packaging, shopping bags, and labels?
Yes. Besides books, magazines, and catalogs, we manufacture custom folding cartons, rigid boxes, paper shopping bags, labels and hang tags, PR and influencer boxes, and calendars and planners in South Korea for businesses in the U.S. and Canada.
Packaging varies too much for instant pricing, so each project gets a written quotation. Use Request a Custom Quote on the Packaging page, and our team replies within one business day.
What size should my files be?
Each page must equal the trim size you ordered plus 0.125" bleed on every side. For an 8.5 x 11" book, that is 8.75 x 11.25". Covers are built to the flat size for your spine width: use the cover size calculator.
We print from the files you supply and approve, and we do not resize or crop artwork, so a file that does not match the order is printed at the size it was supplied. The upload page shows the exact size to build to for each job, and approving the E-Proof confirms it.
How does proofing work?
A free E-Proof (PDF) is included with every order. A physical digital proof — a printed sample of your file — is available as a paid add-on if you want to see color on paper before the full run prints. It takes extra time, so your production schedule moves accordingly.
What file format do you need?
Print-ready PDFs only: 300 dpi minimum, fonts embedded and outlined, with a 0.125" bleed. How many files you upload depends on the binding.
Perfect binding: one cover PDF and one interior PDF. Saddle stitching and wire binding: a single PDF with every page in reading order. Hardcover: a cover PDF and an interior PDF, plus an end paper PDF if it's printed and a dust jacket PDF if you ordered one.
You upload them from your order page after checkout. See the file setup guide for the full checklist.
How long does production take?
About 5 business days for paperback and saddle-stitched runs under 10,000 copies (7 from 10,000), 10 for wire binding, and 20 for hardcover (30 from 10,000 copies). The instant quote shows the exact production time for your spec before you order. Freight time is separate and depends on air, ocean, or split delivery.
How long does shipping take, and can I track it?
Your quote shows an estimate for each freight option: Air Express and Air Economy about 1–2 weeks, and Ocean + Trucking about 35 days. These are estimates — carriers and weather affect the actual arrival, and we can't control them.
When your order ships, your order page shows the shipping method and, when available, the carrier and tracking number. With freight forwarding, a tracking number may not be issued until the shipment reaches its final carrier, so it can arrive a little after your shipping notice.
Where does Printseoul ship?
Printseoul regularly ships publication orders to the United States, Canada, and Australia, with additional international destinations available on request.
Do I pay import duty on printed books?
In the United States, printed books, magazines, and catalogs are generally duty-free. We arrange door-to-door delivery to the address you provide through our freight forwarding partners.
Canada and Australia apply GST/HST or GST to imported shipments; other destinations may differ. If anything about your shipment changes, we'll let you know before it goes out.
Can I get a physical paper sample before ordering?
Yes — request a free sample kit covering our core gloss, matte, and uncoated stocks, mailed to a U.S. or Canadian address. International shipping (including Australia) is available on request — contact us for shipping cost.
Is freight included in my checkout total?
If you select shipping in the quote tool (or in your cart), that freight is included in your checkout total. If you don't, checkout tells you so, and we send you a freight quote separately, billed separately from your checkout total.
Can I cancel an order?
Yes, at any time — the sooner you write to support@printseoul.com, the less it costs. We halt the job and the printing facility totals what has been spent so far; that depends on how far production had come, and it is yours to cover. Details are in our Terms & Conditions.
Will I receive exactly the quantity I ordered?
Most runs ship with a few extra copies. They are not guaranteed, and you are always invoiced for the quantity you ordered. If copies are missing or unusable, tell us within 3 business days of delivery.
Will my order be free of defects?
We produce to a defect-free standard within a 2% tolerance. If you find a production defect, tell us within 3 business days of delivery and send photos; we review each report and, where warranted, offer a discount or a reprint.
What if my order arrives damaged?
Tell us within 3 business days of delivery and include photos and how many copies are affected. If the damage came from our production or packing we offer a discount or reprint; transit damage is handled together with the carrier. See our Terms & Conditions.
Do you support recurring issues for magazines?
Yes. Tell us your issue schedule and we'll plan production and delivery dates around it. Each issue is quoted at the pricing in effect when you order.